Last Updated: October 31, 2025
Welcome to Global Hive Australia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://globalhive.com.au/ or make a purchase from us.
1. What Information We Collect
When you visit our website, whether you’re browsing our unique lighting or ambient essentials, we collect two main types of information:
A. Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, browsing actions, and usage patterns. This includes your:
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IP address
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Browser type and version
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Time zone setting
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Cookie information
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Pages you view or interact with and the time spent on those pages
B. Information You Provide to Us
When you make a purchase or attempt to make a purchase through our site (for example, ordering an Anime Lamp or a Humidifier), we collect the necessary additional information from you, including your:
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Name
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Billing address
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Shipping address
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Payment information (Note: Sensitive payment data is handled securely by our payment processor and is not typically stored by us)
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Email address
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Phone number
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders, manage payments, package and ship your unique decor and essentials, and handle returns.
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Communicate with you regarding your orders (for order confirmations, shipping updates, and customer service inquiries).
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Enhance and optimise our website performance and user experience (such as tracking customer usage to better curate our product selection).
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Provide marketing and promotional offers specifically for unique decor and wellness products (if you have opted-in to receive them).
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Detect and prevent fraud and ensure the security and integrity of our site and transactions.
3. How We Share Your Information
We only share your personal information with third parties that help us provide our services to you. Examples include:
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Payment processors to securely handle transactions.
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Shipping and fulfilment companies to deliver your products across Australia.
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Analytics providers to understand site usage and market trends.
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Marketing platforms to manage email and advertising campaigns.
We do not sell your personal information to third parties for their independent marketing purposes. We may disclose your information if required by law or in response to valid requests by public authorities or to enforce our site policies.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your activity on our site and provide you with a personalised experience. Cookies help us to remember your preferences and recognize you when you return to browse our Global Hive. You may disable cookies via your browser settings, but please note that some parts of the website may not function properly.
5. Your Rights (Australian Privacy Principles)
You have the right to access the personal information we hold about you, request correction, deletion, or portability of your data.
As we are located in and serve the Australian market, we are compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you no longer wish to receive marketing communications about our latest decor or wellness products, you can opt-out at any time by using the unsubscribe link provided in our emails.
6. Data Retention
We will retain your personal information only for as long as it is necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. If you request the deletion of your data, we will do so unless we are required to retain it by law.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in our practices, legal requirements, or for other operational reasons related to our business. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
8. Contact Us
If you have any questions or need to exercise any of your rights regarding your personal information, please contact us at:
Email: support@globalhiveaustralia.com.au Website: https://globalhive.com.au/